Information

Shipping

Shipping Policy

1. Shipping Times.

All orders are processed within 1-2 business days of payment confirmation. No shipping or delivery is made on weekends or holidays.

Delivery times may vary depending on the customer's location and are approximate:

  • Local Shipping (Lanzarote): 24/48 Hours.
  • Domestic Shipping: 2-5 business days.
  • Shipping to Europe (European Union): 7-10 business days.
  • International Shipping: 7-10 business days, depending on the destination country.

2. Shipping Costs.

  • Local Shipping (Lanzarote): Free
  • National Shipping: €4.50
  • Shipping to Europe (European Union): €8.99
  • International Shipping: €12.99

3. Order Tracking.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order via the link provided in the email or by entering the tracking number on the carrier's website.

Size chart

Shin guards

  • One Size: 8x5 cm.
    Our shin guards are designed to offer comfortable protection and fit most athletes. Their compact size ensures effective coverage without compromising mobility.

Non-slip socks

  • One Size: 38-44.
    These socks are designed to fit a wide range of sizes, providing a secure and comfortable fit, ideal for any physical activity.

Soon

We know variety is important, so we're working to offer more colors and sizes in the near future. Stay tuned to our social media and website for more updates!

Care Tips

Non-slip socks.

  1. Hand or Machine Wash Gentle Cycle : Use cold water to preserve the elasticity and color of the socks.
  2. Avoid Using Bleach : Harsh chemicals can damage Nylon and Polyester fibers.
  3. Air Dry : To maintain shape and non-slip functionality, avoid dryer and air dry socks.
  4. Do not iron : Heat can warp synthetic materials, such as Nylon and Spandex.
  5. Store in a Cool, Dry Place : To prolong the life of your socks, store them away from direct light and in a dry environment.

Shin guards.

  1. Damp Cloth Cleaning : After each use, wipe the shin guards with a damp cloth to remove sweat and dirt.
  2. Avoid Chemicals : Do not use harsh detergents or chemicals that may damage the EVA foam or plastic.
  3. Air Drying : Allow the shin guards to air dry, avoiding direct exposure to sunlight to prevent deterioration of the materials.
  4. Proper Storage : Store shin guards in a cool, dry place, making sure they are not crushed or deformed.
  5. Regular Inspection : Periodically inspect your shin guards to ensure there are no cracks or wear to the hard plastic or EVA foam, and replace if necessary.

Returns

At Tocke, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the product, we offer the possibility of returns under the following conditions:

  1. Period for Changes or Returns : You have 14 days from the date of purchase to request a change or return.
  2. Product Condition : The item must be in its original condition, unused, and with all original tags and packaging intact.
  3. Request Process : To initiate a return, please contact our customer service team at support@tockepro.com with your order number and the reason for the request.
  4. Shipping Costs : Return shipping costs are the responsibility of the customer.
  5. Refunds : Refunds will be made via the original payment method once we receive and verify the status of the returned product.

Our goal is to make the process as simple and fair as possible. If you have any questions, please feel free to contact us.